Refund policy

Returns and Refunds Policy

We accept returns of eligible non-personalized products within 14 calendar days from the date you, or a third party designated by you other than the carrier, receive the order.

To be eligible for a return, the product must not have been used beyond what is reasonably necessary to inspect its nature, characteristics and functioning. It should be returned with all included accessories and, where possible, in its original packaging. A receipt or other proof of purchase will also be required.

To request a return, contact us at s.l@kaynotomia.com before sending the product. Please include your order number and the reason for your request.

Approved returns must be sent to:

[INSERT FULL RETURN ADDRESS]

Products returned without first contacting us may not be accepted.

For returns resulting from a change of mind, the customer is responsible for the direct return shipping costs. We recommend using a tracked shipping service, as Kaynotomia cannot be responsible for returns lost during transit.

Personalized and made-to-order products

Products made according to the customer’s specifications or clearly personalized are not eligible for cancellation, return or refund due to a change of mind.

This includes products manufactured or modified specifically according to personalization options selected by the customer, provided that the product was clearly identified as personalized or made to order before purchase.

This exception does not affect your rights when a personalized product is defective, damaged, does not match the agreed specifications or when you receive an incorrect item.

Please review all personalization choices carefully before confirming your order.

Damaged, defective or incorrect products

Please inspect your order when it arrives and contact us as soon as possible if the product is defective, damaged or incorrect.

Contact us at s.l@kaynotomia.com, including your order number and clear photographs of the product and packaging, so that we can assess the issue and provide an appropriate solution.

When a return is required because the product is defective, damaged or incorrect, Kaynotomia will cover the reasonable return shipping costs or provide a return shipping label.

Nothing in this policy limits the mandatory legal guarantee or conformity rights applicable to consumers. New goods sold to consumers in Spain are covered by the applicable three-year legal conformity period from delivery.

Sale items and gift cards

Products purchased during a sale or promotion follow the same return conditions described in this policy.

Personalized or made-to-order sale products remain non-returnable for a change of mind.

Gift cards are non-refundable, except where otherwise required by applicable law.

Exchanges

We do not currently process direct exchanges.

To obtain a different eligible non-personalized product, request a return of the original item. Once the return has been accepted, you may place a new order separately.

Personalized products cannot be exchanged because of a change of mind or an incorrect personalization choice made by the customer.

Refunds

We will notify you after receiving and inspecting the returned product.

Approved refunds will be made using the original payment method. For a full withdrawal from an eligible order, the refund will include the price paid and, where required by applicable law, the cost of the least expensive standard delivery option offered at the time of purchase.

Additional delivery costs resulting from selecting an express or more expensive shipping method will not be refunded.

We may withhold the refund until we have received the returned product or until you provide evidence that it has been sent back, whichever occurs first.

Refunds will be processed without undue delay and within the periods established by applicable consumer law. After Kaynotomia processes the refund, your bank or card provider may require additional time for the amount to appear in your account.

Return shipping costs resulting from a change of mind are not refundable. This does not apply when the product is defective, damaged or incorrect.

Contact

For questions about returns, refunds or damaged products, contact us at:

Kaynotomia S.L.
Email: s.l@kaynotomia.com
Return address:

Kaynotomia S.L.
Calle de Valverde, 37
28004 Madrid
España

This policy does not affect any mandatory consumer rights that apply in the customer’s country of residence.