Terms of service

TERMS OF SERVICE

Last updated: 20 July 2026

OVERVIEW

Welcome to Kaynotomia.

These Terms of Service govern access to and use of kaynotomia.com and the purchase of products offered through the website.

The terms “Kaynotomia”, “we”, “us” and “our” refer to Kaynotomia S.L., trading as Kaynotomia. Kaynotomia operates this online store and website, including its information, content, features, tools, products and related services, collectively referred to as the “Services”.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our products.

These Terms of Service, together with our Privacy Policy, Refund Policy and any other policies referenced on the website, describe your rights and responsibilities when using the Services.

Please read these Terms carefully before using the website or placing an order.

By visiting, interacting with or purchasing through the Services, you agree to these Terms of Service and acknowledge our Privacy Policy, available at:

https://kaynotomia.com/policies/privacy-policy

If you do not agree with these Terms, you should not use the Services.

SECTION 1 - ACCESS AND ACCOUNT

You may use the Services only if you have the legal capacity to enter into a binding contract.

If you are under the age of legal majority in your country of residence, you may use the Services only with the authorization and supervision of a parent or legal guardian.

To browse the website, create an account or place an order, you may be required to provide information including your name, email address, billing details, payment information, telephone number and shipping address.

You agree that the information you provide will be accurate, complete and current and that you are legally authorized to provide and use that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity performed through your account, except where such activity results from circumstances attributable to Kaynotomia or its service providers.

You must inform us promptly at s.l@kaynotomia.com if you believe that your account has been accessed or used without authorization.

You may not sell, transfer, assign or license your customer account to another person.

SECTION 2 - OUR PRODUCTS

We make every reasonable effort to display and describe our products accurately, including their colors, materials, measurements, components and main characteristics.

However, colors and appearance may vary slightly depending on the screen, device settings, lighting conditions and photographic representation.

Certain Kaynotomia products are manufactured using additive manufacturing and three-dimensional printing processes. These manufacturing methods may produce minor variations in texture, surface pattern, layer visibility, finish, dimensions or appearance between individual pieces.

Minor variations inherent to the manufacturing process that do not materially affect the product’s functionality, durability, safety or conformity with its description will not normally be considered defects.

Nothing in this section limits your mandatory legal rights where a product is defective, damaged, unsafe, incorrect or does not conform to its description or agreed specifications.

Product descriptions, availability, prices, components and collections may be updated or discontinued at any time. Such changes will not affect orders already accepted, except where required by law or expressly agreed with the customer.

Any measurements stated on the website may be subject to minor reasonable manufacturing tolerances unless exact measurements have been expressly agreed as part of a personalized order.

SECTION 3 - ORDERS

By placing an order, you are offering to purchase the selected products under these Terms.

Your order will be considered accepted when Kaynotomia sends you an order confirmation after payment has been successfully authorized or processed.

Please review your order carefully before submitting it, including the product model, color, components, quantities, delivery address and any selected personalization options.

We may reject or cancel an order in circumstances including:

  • Product unavailability.

  • Payment failure or payment authorization issues.

  • Suspected fraud or unauthorized use of a payment method.

  • Legal or regulatory restrictions.

  • Incorrect or incomplete customer information.

  • An obvious pricing, technical or product information error.

  • An inability to deliver to the selected destination.

If we cancel an order after collecting payment, we will refund the amount paid using the original payment method without undue delay.

Personalized or made-to-order products may enter production shortly after an order is accepted. Once production has begun, requests to change or cancel the order may no longer be possible.

The statutory right of withdrawal does not apply to goods manufactured according to the customer’s specifications or goods that are clearly personalized.

This exception includes Kaynotomia products that are manufactured, configured or modified specifically according to personalization options selected by the customer.

The exclusion of the right of withdrawal for personalized products does not affect the customer’s rights where the product:

  • Is defective or damaged.

  • Is incorrect.

  • Does not match the agreed personalization.

  • Does not conform to its description or agreed specifications.

  • Is affected by another legally recognized lack of conformity.

Returns and refunds are governed by our Refund Policy:

https://kaynotomia.com/policies/refund-policy

Products purchased through the Store are intended for personal or household use unless Kaynotomia expressly agrees otherwise in writing.

Commercial resale, unauthorized reproduction or manufacture of Kaynotomia products or designs is not permitted without our prior written authorization.

SECTION 4 - PRICES AND BILLING

Prices are displayed in euros unless another currency is expressly shown.

Prices offered to consumers include applicable taxes, including value-added tax where legally required.

Shipping costs and any other additional charges applicable to the order will be displayed before the customer confirms the purchase.

For deliveries outside the European Union, the recipient may be required to pay customs duties, import taxes, local taxes or handling charges imposed by the destination country.

Unless expressly stated otherwise during checkout, customs duties, import taxes and destination-country charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Prices, promotions and discounts may change without prior notice. Changes will not affect orders already accepted.

Promotional offers may be subject to separate conditions. If there is a conflict between the specific conditions of a promotion and these Terms, the specific promotional conditions will apply to that promotion.

You agree to provide complete, current and accurate billing, payment and contact information.

You confirm that you are legally authorized to use the payment method selected for the purchase.

If an obvious pricing or technical error is detected before an order is accepted, we may contact you to confirm whether you wish to proceed at the correct price.

If an obvious error is identified after payment and the order cannot legally or reasonably be fulfilled, we may cancel the affected order and refund the full amount paid.

Nothing in this section limits your mandatory consumer rights.

SECTION 5 - SHIPPING AND DELIVERY

Available shipping methods, estimated delivery periods and shipping costs will be displayed during checkout or in the relevant shipping information available on the website.

Delivery times are estimates and may vary depending on:

  • Product availability.

  • The destination country.

  • The selected shipping method.

  • Customs procedures.

  • Whether the product is personalized or made to order.

  • Production requirements.

  • Circumstances outside our reasonable control.

Unless another delivery period has been expressly agreed, orders will be delivered without undue delay and no later than 30 calendar days after the contract is concluded.

If we become aware of a material delay, we will make reasonable efforts to inform you using the contact details provided with your order.

We are not responsible for delays caused solely by circumstances outside our reasonable control, such as severe weather, customs procedures, transport disruption, public authority actions, strikes, natural events or incorrect delivery information supplied by the customer.

This does not limit any mandatory rights available to the customer in the event of delayed or failed delivery.

The risk of loss or damage remains with Kaynotomia until the customer, or a third party designated by the customer other than the carrier, receives physical possession of the products.

If the customer independently appoints a carrier that was not offered by Kaynotomia, the risk transfers to the customer when the products are delivered to that carrier.

You are responsible for providing a complete and accurate delivery address.

Additional costs arising from an incorrect or incomplete address, refusal of delivery or failure to collect a shipment may be charged to the customer where legally permitted and where the circumstances are attributable to the customer.

SECTION 6 - INTELLECTUAL AND INDUSTRIAL PROPERTY

The Services and their contents are owned by or licensed to Kaynotomia and are protected by applicable Spanish, European Union and international intellectual property and industrial property laws.

Protected content includes, without limitation:

  • The Kaynotomia name and brand identity.

  • Logos, trademarks, slogans and graphic elements.

  • Product designs and three-dimensional forms.

  • CAD files, digital models and technical drawings.

  • Photographs, videos and audiovisual material.

  • Texts, descriptions and editorial content.

  • Packaging designs and presentation materials.

  • Website graphics, interfaces and layouts.

  • Product names, collection names and design concepts.

These Terms allow you to access and use the Services for personal and non-commercial purposes.

Without prior written authorization from Kaynotomia, you may not:

  • Copy, reproduce or manufacture our product designs.

  • Scan, reverse engineer or digitally reproduce our products.

  • Create molds, three-dimensional files or derivative designs based substantially on our products.

  • Distribute, sell or commercially exploit our digital or physical designs.

  • Remove or alter trademarks, labels or ownership notices.

  • Reproduce, republish or commercially use photographs, videos, texts or graphics from the website.

  • Present Kaynotomia products or content as your own work.

Purchasing a Kaynotomia product does not transfer intellectual or industrial property rights in its design.

Nothing in these Terms grants a license to use the intellectual property of Kaynotomia, Shopify or any third party except where expressly stated.

All rights not expressly granted are reserved.

The Shopify name, logo, product names and related trademarks belong to Shopify or its licensors.

Other trademarks appearing through the Services belong to their respective owners.

SECTION 7 - OPTIONAL AND THIRD-PARTY TOOLS

The Services may provide access to tools, applications, payment systems or features operated by third parties.

We may not monitor or control all third-party tools and do not make representations about their independent services beyond what is required by applicable law.

Third-party tools may be provided on an “as available” basis and may be governed by their own terms and privacy policies.

Your use of an optional third-party tool is at your discretion, and you should review the applicable provider’s conditions before using it.

Nothing in this section excludes Kaynotomia’s responsibility where liability cannot legally be excluded or where the third-party service forms part of Kaynotomia’s contractual obligations to you.

New tools, features or resources made available through the Services may also be governed by these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may include links to websites, platforms or content operated by third parties.

Kaynotomia does not control all third-party websites and is not responsible for their independent content, security, availability, terms, privacy practices or commercial activities.

Accessing an external website is at your discretion. You should review the third party’s applicable terms and policies before completing a transaction or providing personal information.

Complaints concerning a product or service purchased directly from a third party should normally be directed to that third party.

This section does not affect your rights against Kaynotomia for products purchased directly through our Store or for services that Kaynotomia is legally responsible for providing.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Kaynotomia is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Kaynotomia.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Kaynotomia, including any injury, damage or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Kaynotomia, to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is processed in accordance with our Privacy Policy, available at:

https://kaynotomia.com/policies/privacy-policy

Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide, secure and improve its services.

Information submitted through the Services may be transmitted to and processed by Shopify and other service providers, including providers located outside your country of residence, subject to applicable data protection requirements.

Shopify’s Consumer Privacy Policy is available at:

https://www.shopify.com/legal/privacy/consumers

By using the Services, you acknowledge that you have been given access to these privacy policies.

For information about the purposes and legal bases for processing, recipients, international transfers, retention periods and your data protection rights, please review our Privacy Policy.

SECTION 11 - FEEDBACK, REVIEWS AND USER CONTENT

You may submit reviews, photographs, comments, suggestions, ideas or other content relating to Kaynotomia or its products.

You retain ownership of content that you create and submit.

By voluntarily submitting content for publication or promotional use, you grant Kaynotomia a non-exclusive, worldwide, royalty-free license to reproduce, display, publish, adapt and distribute that content for the purposes of:

  • Displaying customer reviews or submissions.

  • Operating and improving the Services.

  • Promoting Kaynotomia and its products.

  • Communicating through Kaynotomia’s website, social media and marketing channels.

This license applies only to the extent reasonably necessary for those purposes and subject to applicable privacy and personality rights.

You confirm that:

  • You created the content or have permission to submit it.

  • The content is accurate to the best of your knowledge.

  • You have disclosed any payment, gift or incentive received in connection with the content.

  • The content does not infringe another person’s copyright, trademark, privacy, image, personality or other rights.

  • The content is not unlawful, defamatory, abusive, discriminatory, obscene, fraudulent or misleading.

  • The content does not contain viruses, malicious software or harmful code.

We may moderate, reject or remove content that violates these Terms, applicable law or the rights of another person.

We are not required to publish, retain, compensate or respond to submitted content unless expressly agreed otherwise.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, technical errors, inaccuracies or omissions relating to:

  • Product descriptions.

  • Product images or colors.

  • Prices.

  • Promotions.

  • Shipping charges.

  • Delivery estimates.

  • Availability.

  • Personalization options.

We may correct or update inaccurate information.

Where an obvious error affects an order, we will act reasonably and in accordance with applicable law.

We may contact the customer to explain the error and propose an appropriate correction. If the order cannot be fulfilled, we may cancel it and refund all affected amounts paid.

Nothing in this section allows Kaynotomia to unilaterally remove or reduce mandatory consumer rights after a valid contract has been concluded.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services:

  • For unlawful, fraudulent or malicious activity.

  • To violate applicable laws, regulations or third-party rights.

  • To infringe intellectual or industrial property rights.

  • To harass, threaten, abuse, defame or discriminate against another person.

  • To submit false, misleading or fraudulent information.

  • To distribute spam, phishing messages or unauthorized advertising.

  • To impersonate another person or organization.

  • To upload viruses, malware or other harmful code.

  • To interfere with the security, operation or availability of the Services.

  • To collect personal information about other users without authorization.

  • To bypass access, security or technical restrictions.

  • To reproduce, extract, copy, scrape, sell or commercially exploit substantial parts of the Services.

  • To use automated systems, robots, spiders, data extraction tools or artificial intelligence agents in a manner that violates these Terms, applicable law or our technical restrictions.

  • To attempt to reverse engineer, scan, reconstruct or reproduce Kaynotomia product designs or digital assets.

We may restrict or suspend access where we reasonably believe these Terms have been materially violated, where necessary to protect the Services or another person, or where required by law.

SECTION 14 - AUTOMATED AGENTS

This section applies when a person uses or enables software that takes autonomous or semi-autonomous actions to access or interact with the Services.

An “Agent” means software or a service capable of acting on behalf of a person or entity without continuous direct human supervision.

An Agent may not access or interact with the Services where we have expressly requested that it stop or where access is blocked by technical measures.

Agents must:

  • Identify themselves accurately in relevant requests.

  • Not conceal that the interaction is automated.

  • Not imitate human behavior for the purpose of bypassing security measures.

  • Not complete or circumvent CAPTCHAs or similar protections.

  • Respond truthfully when asked whether an interaction is automated.

  • Comply with robots exclusion instructions and access restrictions.

  • Not collect, reproduce or exploit content in violation of these Terms.

We may use reasonable technical measures to limit or prevent access by Agents.

SECTION 15 - SUSPENSION AND TERMINATION

We may suspend or terminate access to an account or part of the Services where:

  • The user materially violates these Terms.

  • Fraudulent or unlawful activity is suspected.

  • Suspension is necessary to protect security or another person’s rights.

  • Payment obligations remain unpaid.

  • We are required to do so by law or a competent authority.

Where reasonably possible and legally appropriate, we will provide notice and an opportunity to correct the breach before permanent termination.

Termination of website access does not affect:

  • Orders already accepted.

  • Refunds or amounts already due.

  • Legal guarantees.

  • Consumer rights.

  • Rights or obligations that arose before termination.

Provisions concerning intellectual property, privacy, responsibility, liability, governing law and other clauses intended by their nature to continue will remain applicable after termination.

SECTION 16 - WARRANTIES AND CONSUMER RIGHTS

We provide the Services with reasonable care and make reasonable efforts to keep website information accurate and current.

Nothing in these Terms excludes or limits any mandatory legal guarantee, conformity right or remedy available to consumers.

Products sold by Kaynotomia must conform to the contract, product description, agreed specifications and reasonable quality and functionality expectations.

For products sold to consumers in Spain, Kaynotomia is legally responsible for a lack of conformity that exists at delivery and becomes apparent within three years from delivery, subject to the conditions and remedies established by applicable law.

Depending on the circumstances, legally available remedies may include repair, replacement, price reduction or termination of the contract.

Except for mandatory consumer rights and any express commitments made by Kaynotomia, we do not guarantee that access to the website will always be uninterrupted, completely secure or free from technical errors.

The website may occasionally be unavailable because of maintenance, updates, security incidents, technical failures or circumstances outside our reasonable control.

SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

This includes, where applicable, liability for:

  • Fraud or intentional misconduct.

  • Death or personal injury caused by negligence.

  • Defective or unsafe products.

  • Breach of mandatory consumer rights.

  • Lack of conformity.

  • Liability that cannot legally be waived.

To the maximum extent permitted by applicable law, Kaynotomia will not be responsible for indirect or unforeseeable losses that are not a reasonably foreseeable result of a breach by Kaynotomia.

Kaynotomia is not responsible for damage or loss caused solely by:

  • Incorrect information supplied by the customer.

  • Use of a product contrary to its intended purpose.

  • Failure to follow care, maintenance or safety instructions.

  • Unauthorized alteration or repair.

  • Normal wear and tear.

  • Conduct attributable entirely to the customer or an unrelated third party.

These limitations do not affect statutory consumer rights or any remedy that cannot legally be limited.

SECTION 18 - RESPONSIBILITY FOR MISUSE

You are responsible for losses or damage directly caused by your unlawful, fraudulent or unauthorized use of the Services or by a material breach of these Terms, to the extent permitted by applicable law.

You must cooperate reasonably if your activity causes a legitimate third-party claim against Kaynotomia.

Nothing in this section requires a consumer to indemnify Kaynotomia beyond what is legally permitted or limits any mandatory consumer protection.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be applied to the fullest extent legally permitted.

Where necessary, the invalid or unenforceable part will be considered separated from the remaining Terms.

The remaining provisions will continue to be valid and enforceable.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

A failure or delay by Kaynotomia to exercise a right does not constitute a waiver of that right.

These Terms and the policies referenced within them form the agreement governing use of the Services and purchases through the Store.

They replace previous versions of these Terms regarding future use of the Services.

Nothing in this section excludes:

  • Mandatory pre-contractual information.

  • Express commitments made in an accepted order.

  • Product descriptions forming part of the contract.

  • Mandatory consumer rights.

  • Rights that cannot legally be waived.

SECTION 21 - ASSIGNMENT

You may not transfer your contractual rights or obligations under these Terms without our prior written consent, except where applicable law permits such transfer without consent.

Kaynotomia may transfer its rights and obligations in connection with a sale, restructuring, merger or transfer of its business.

Any such transfer must not reduce the customer’s legal guarantees, remedies or mandatory consumer rights.

Where legally required, affected customers will be informed of the transfer.

SECTION 22 - GOVERNING LAW AND JURISDICTION

These Terms and contracts concluded through the Store are governed by Spanish law.

Where the customer is a consumer residing in another country, this choice of law does not deprive the customer of mandatory protections granted by the law that would apply in the absence of this choice, including protections available in their country of habitual residence where applicable.

Disputes will be submitted to the courts having jurisdiction under applicable consumer protection and civil procedure laws.

Where legally applicable, consumers may bring proceedings before the courts of their place of residence.

Nothing in this section restricts a consumer’s right to use an applicable alternative dispute resolution or consumer complaint mechanism.

SECTION 23 - HEADINGS

Section headings are included for convenience and organization only.

They do not limit or alter the meaning of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

The most current version of these Terms will be available on this page.

We may update these Terms to reflect:

  • Changes to the Services.

  • Changes to our business operations.

  • New legal or regulatory requirements.

  • Security or technical developments.

  • Clarifications or corrections.

Where required by applicable law, we will provide reasonable notice of material changes.

Changes will apply from the effective date stated in the updated Terms.

Changes will not retroactively alter an order already accepted unless:

  • The change is required by law.

  • The change is clearly beneficial to the customer.

  • The customer expressly agrees to the change.

Continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms for future use, where legally permitted.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Business name: Kaynotomia S.L.

Trading name: Kaynotomia

Email: s.l@kaynotomia.com

Telephone: +34 611 871 554

Business address:

Calle de Valverde, 37
28004 Madrid
Spain

Tax identification number:

B22633085

VAT number:

ESB22633085

Commercial Registry:

Registered in the Commercial Registry of Madrid, Sheet M-859748, Electronic Folio, Entry 1.